Privacy policy
This Privacy Policy describes how DRYBOSS (hereinafter the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit or use our services, make a purchase at dryboss.com (hereinafter the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether as a customer, website visitor or any other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users and others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" is used to refer to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit directly to us through our Services may include:
- Contact details including your name, address, phone number and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (hereinafter "Usage Data"). To do this, we may use cookies, pixels and similar technologies (hereinafter "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide the products or services you have requested, and thereby perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or the third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the Services and thereby perform our contract with you, including processing your payments, fulfilling orders, sending notifications relating to your account as well as your purchases, returns, exchanges or other transactions, creating, maintaining and administering your account, arranging shipping, facilitating returns or exchanges, and other features and functionality relating to your account. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In that case, Shopify will process your information as set out in its Privacy Policy and its Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for promotional and marketing purposes, for example by sending you promotional, advertising and marketing communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure, for you and for other customers, in accordance with art. 6 (1) (f) GDPR.
- Communicating with you and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in order to respond to you, provide effective services and maintain our business relationship with you, in accordance with art. 6 (1) (f) GDPR.
Cookies
Like many other websites, our Site also uses Cookies. For specific information about the Cookies we use relating to running our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (which includes remembering your actions and preferences), and to carry out analytics and better understand user interaction with the Services (in our legitimate interest of administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or to become unavailable. In addition, blocking Cookies may not completely prevent information being shared with third parties, such as our advertising partners.
How we disclose your personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legitimate purposes or other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to show you advertising and to provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
- In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, as well as our rights and the rights of our users and others.
We disclose the following categories of personal and sensitive data about users for the reasons set out above under “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information in order to engage in advertising and marketing activities as set out below.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security". In addition, information you send to us may not be secure while in transit. We therefore recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to access / know: You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
- Right to delete: You may have the right to request that we delete the personal information we maintain about you.
- Right to correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes of "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Please be aware that we will not discriminate against you in any way for exercising any of these rights. We may need to collect information from you to verify your identity, for example your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide evidence that you have authorised that agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you may consult this list of data protection supervisory authorities.
International users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information will also be processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that provides an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us by telephone, email us at hello@dryboss.com or contact us at the address Calle Vista África 1, Estepona, MA, 29680, ES.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.