Refund policy

 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused and undamaged, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at hello@dryboss.com Please note that returns must be sent to our address.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your parcel. Items sent back without first requesting a return will not be accepted.

You can always contact us with any questions about returns at hello@dryboss.com

Damage and problems
Please inspect your order on receipt and contact us immediately if the item is faulty or damaged, or if you received the wrong item, so that we can assess the problem and put it right.

Exceptions / Non-returnable items
Some types of item cannot be returned, such as perishable goods (like food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is approved, make a separate purchase of the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unused and undamaged, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund was approved or not. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and show the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@dryboss.com