Shipping policy

Order Processing

Please allow up to 24 hours for us to process your order. Expect an email within 24-48 hours letting you know your order is on its way!

Delivery

Orders placed before Friday are delivered the same day. Orders placed over the weekend are delivered on the next business day we are open (Monday to Friday).

When your order is ready for delivery, you will receive an email with real-time tracking information.

Failed Delivery

If an order cannot be delivered to the recipient's address after two attempts, the parcel will be sent to the nearest post office, where it will be available for collection for up to 10 days. If the order is not collected within that period, it will be returned to our warehouse. In that case, once received, the order will be refunded, excluding the shipping cost. 

For shipments sent directly to a post office, the parcel will be available at that office for 10 days. 

Post office opening hours are Monday to Friday, 8:00 to 21:00, and Saturdays from 8:00 to 13:00. We have no influence over exact delivery times, so we recommend checking your order's tracking link for details of the office where you can collect your parcel, and also checking that all delivery details are correct.

Flat Rate Shipping

Orders are generally dispatched within 12 hours using our shipping provider. A flat shipping rate applies to orders sent to countries or locations outside Spain.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer a flat shipping rate of €5  to Spain and €8 to Portugal (except for the Azores, Madeira, Ceuta and Melilla, Andorra and Gibraltar; check the rate during checkout).

We offer free shipping on orders over €50.

International Shipping

We ship internationally to the following countries: Portugal, Italy, France, Germany, United States. 

Shipping charges for the countries listed will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches your destination country. DRYBOSS is not responsible for these charges if they apply and they are your responsibility as the customer.

Returns, Exchanges and Refunds

We accept returns if the item is unused and in its original condition. We will refund the full order amount less the shipping costs for the return.

Should your order arrive damaged in any way, please email us as soon as possible at hello@dryboss.com with your order number and a photo of the item's condition. We address these cases individually, but we will do everything we can to find a satisfactory solution.

If you have any further questions, please do not hesitate to contact us at hello@dryboss.com.